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Quantum Machines · 4 hours ago

Customer Support Physicist

Boston, MA

Full-time

Hybrid

Mid Level

Quantum Machines is a global leader in control systems for quantum computing, and they are seeking a highly experienced Support Engineer with hands-on lab experience. The role involves providing end-to-end support to global customers, troubleshooting issues, and collaborating with R&D teams to ensure customer satisfaction.

Quantum ComputingSemiconductorSoftwareSoftware Engineering

Responsibilities

Own and provide end-to-end support to our global customers

Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer’s experiments and setup across various quantum modalities

Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution

Suggest and communicate a workaround to the user

Research and identify solutions to recurrent software and hardware issues

Manage ongoing communication and ensure customer satisfaction

Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system

Maintain a profound understanding of the system’s known issues

Support hardware installations

Travel globally to customer sites and resolve issues

Document technical knowledge and issue resolution procedures