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Mishimoto · 1 day ago

Customer Experience Specialist

Nevada

Full-time

Onsite

Entry Level

1+ years exp

Mishimoto is the world leader in performance cooling automotive parts, committed to quality products and excellence in customer service. The Customer Experience Specialist plays a crucial role in ensuring customer inquiries are handled professionally and effectively, resolving issues and enhancing the company's reputation in the automotive community.

AutomotiveManufacturing

Responsibilities

Find solutions for our customers. “I do not know” is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer

Answer patron general inquiries and provide technical assistance via chat, phone or email. Answer patron general inquiries and providing technical assistance via chat, phone or email. Sometimes you’re helping a customer troubleshoot the installation of a radiator or helping select the best intercooler for a customer’s build

Support sales by listening to customers’ needs and suggesting appropriate products that will make the enthusiast happy

Monitor, research, and respond to industry forums. If an enthusiast voices a concern anywhere online, we want them to know that we are there for them

Assist Order Entry with website order verification. Protecting consumers and the company from credit card fraud is critical in today’s economy

Oversee shipping claims. Sometimes travel snafus happen; we fix them

Process warranty claims. Our customers rely on our warranty program; we ensure a smooth experience

Qualification

Automotive systems knowledgeCustomer service experienceProblem solving skillsMultitasking skillsMicrosoft Office skillsEmpathyTyping skillsTeaming skillsCommunication skills