ATB Technologies · 16 hours ago
Technical Account Manager
Chesterfield, MO
Full-time
Onsite
Mid, Senior Level
$70K/yr - $100K/yr
3+ years expATB Technologies is an award-winning Managed Service Provider in St. Louis, seeking a Technical Account Manager to serve as a trusted advisor to clients. This role combines technical knowledge with relationship management skills to ensure clients maximize value from IT solutions.
ConsultingInformation ServicesInformation Technology
Responsibilities
Build and maintain strategic, trusted advisor relationships with assigned clients, serving as their primary point of contact for both technical and account-related matters
Act as a proactive partner to clients, ensuring they receive ongoing value from our services through thoughtful communication, regular check-ins, and tailored support strategies
Serve as a key escalation point for client concerns, resolving issues with urgency and professionalism while coordinating with internal teams as needed
Collaborate with clients to uncover and define future projects and support needs, translating business goals into actionable IT solutions
Develop and maintain multi-year lifecycle plans that align with each client’s evolving business objectives and technology roadmap
Lead Quarterly Business Reviews (QBRs), presenting insights, performance metrics, and strategic recommendations to ensure alignment and foster long-term partnerships
Work closely with internal technical teams and the sales department to scope solutions, set timelines, and manage deliverables that meet client expectations
Generate and deliver ad-hoc reports using internal tools to provide clients with visibility into performance, usage, and service metrics
Support clients with hardware and software procurement, including quoting and vendor coordination
Maintain strong relationships with key vendors to ensure timely and effective delivery of client-requested solutions
Monitor and report on service level performance, identifying trends and opportunities for improvement
Stay informed on industry trends, emerging technologies, and market shifts that may impact client environments, offering proactive guidance and recommendations
Qualification
Required
3–7 years of professional experience in a client-facing role with a strong technical foundation — ideally in IT support, systems administration, or technical consulting
Proven ability to manage client relationships while delivering technical solutions that align with business goals
Hands-on experience with Microsoft technologies (e.g., Windows Server, Microsoft 365, Azure) and general IT infrastructure
Strong communication skills with the ability to translate technical concepts into business-friendly language
Experience collaborating across departments, especially with sales and technical teams, to deliver cohesive client experiences
Ability to manage multiple accounts, prioritize tasks, and respond quickly to client needs in a dynamic environment
Bachelor's degree required; technical or business-related fields preferred
Preferred
Microsoft or CompTIA certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals) are a strong plus
Benefits
Competitive compensation, with full employee benefits package.
An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
Unlimited Vacation Policy, Matching 401k, 8 Paid Holidays.
Company-paid lunch offered three days per week.
Employer-paid Employee Health/Dental/Vision Benefits.
Company
ATB Technologies
ATB Technologies is a full-service IT consulting firm, providing small and medium sized businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ramon Bahl
Owner - CEO
Recent News
2025-07-02
Company data provided by crunchbase