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MetTel · 3 months ago

Senior ServiceNow Developer

New York, NY

Full-time

Onsite

Senior Level

$130K/yr - $150K/yr

6+ years exp

MetTel is a global communications solutions provider that simplifies communications and networking for businesses and government agencies. They are seeking a Senior ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing on various product lines like ITSM, ITOM, ITAM, GRC, and HR Service Delivery.

Communications InfrastructureTelecommunications

H1B Sponsor Likely

Responsibilities

Creates and delivers ServiceNow solutions that consider long-term technical architecture, process design, and ServiceNow technical standards

Designs and develops custom scoped applications using ServiceNow Studio, following best practices for application architecture and reusability

Develops and maintains ServiceNow APIs including Table API, Import Set API, and Scripted REST APIs for system integrations

Optimizes platform performance through query optimization, script performance tuning, and instance health monitoring

Manages update sets, conducts code reviews, and implements release management best practices across development, test, and production instances

Develops and maintains Automated Test Framework (ATF) test suites to ensure solution quality and regression testing

Supports the engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key sponsors and stakeholders

Advises stakeholders in their efforts to take advantage of the ServiceNow Platform's capabilities to improve their existing processes across ITSM, ITOM, ITAM, GRC, and HR Service Delivery modules

Leads design workshops across multiple ServiceNow products and capabilities

Drafts technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting stakeholders in reviewing and approving them

Provides technical leadership, guidance, and ad-hoc oversight/training for system administrators and junior developers

Leads technical aspects of project delivery and solution delivery for projects, providing oversight and unit testing of development work

Serves as a lead member of an overall engagement project team focused on delivering successful and substantive stakeholder outcomes

Develops required integration components (SSO, LDAP, REST, SOAP, Integration Hub) with multiple systems

Develops and maintains Service Portal and UI Builder components using modern web frameworks

Develops and maintains custom scoped applications following ServiceNow best practices

Manages multiple concurrent projects/initiatives while maintaining quality and meeting deadlines

Promotes continuous improvement practices for delivery/engagement materials

Provides technical leadership, training, and mentoring to other members of the ServiceNow delivery team

Translates complex technical concepts for non-technical stakeholders

Configure and customize ServiceNow modules including but not limited to Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, Risk Management, Compliance, HR Case Management, and Service Catalog

Develop, maintain, and troubleshoot ServiceNow workflows using Flow Designer (primary) and legacy Workflow Editor, UI design, forms, reports, and dashboards

Design and implement Performance Analytics dashboards and reports for actionable insights

Must be proficient at CMDB maintenance tasks, configuring Discovery, Service Mapping, Mid Servers, and managing identification/reconciliation rules to eliminate duplication of CI items

Implement and maintain ITOM Discovery and Service Mapping for infrastructure visibility and service dependency mapping

Configure and maintain IT Asset Management (ITAM) including hardware asset management, software asset management, and license compliance

Implement GRC modules including Risk Management, Policy and Compliance Management, and Audit Management

Configure HR Service Delivery modules including HR Case Management, Employee Document Management, and HR Service Portal

Collaborate with cross-functional teams including IT, operations, infrastructure, HR, compliance, and support teams to ensure successful implementation and integration of ServiceNow solutions

Provide technical expertise and support to end-users, administrators, and stakeholders

Qualification

ServiceNow platform experienceJavaScript programmingServiceNow integration technologiesServiceNow Certified Application DeveloperServiceNow Certified System AdministratorFlow DesignerService Portal developmentITIL processes knowledgeAnalytical abilitiesProblem-solving skillsCommunication skillsCollaboration skillsProject management skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field

Hands on experience managing offshore employees

Minimum of 6 years of ServiceNow platform experience, with at least 3 years in a senior/lead developer role

Demonstrated experience working across multiple ServiceNow product lines (ITSM, ITOM, ITAM, GRC, HR Service Delivery)

Proficient in ServiceNow platform administration, development, and customization

Proven expertise with Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, Inbound Actions, and Scheduled Jobs

Advanced JavaScript programming skills within ServiceNow context

Strong experience with Flow Designer for modern workflow automation (primary tool)

Working knowledge of legacy Workflow Editor for maintenance and support

Proficiency with ServiceNow Studio for custom application development

Experience developing and maintaining Automated Test Framework (ATF) test suites

Strong understanding of ServiceNow data model, table architecture, and platform architecture patterns

Experience with update set management, merge conflict resolution, and release management practices

Platform performance optimization and instance health monitoring experience

Extensive experience with ServiceNow integration technologies including REST, SOAP, Integration Hub, and MID Server

Proficiency in developing custom Scripted REST APIs, Table API, and Import Set API

Experience with authentication methods including SSO, OAuth, and SAML

Knowledge of integration patterns and best practices

Strong experience with Service Portal development using AngularJS and Bootstrap

Experience with UI Builder for next-generation portal development

Proficiency in web technologies: HTML5, CSS3, JavaScript

Experience with modern JavaScript frameworks (Angular/React)

UI/UX design principles and responsive design

ITOM: Discovery, Service Mapping, Event Management, Cloud Management

ITAM: Hardware Asset Management, Software Asset Management, License Compliance

GRC: Risk Management, Policy and Compliance Management, Audit Management

HR Service Delivery: HR Case Management, Employee Document Management, Lifecycle Events

Performance Analytics: Dashboard creation, indicator development, and data collection

Strong understanding of ITIL processes and best practices

Knowledge of IT asset management best practices and license management

Understanding of GRC frameworks and compliance requirements

Familiarity with HR service delivery processes

Excellent problem-solving skills and attention to detail

Strong communication and collaboration skills

Ability to translate complex technical concepts for non-technical stakeholders

Strong analytical and troubleshooting abilities

Ability to work independently and as part of a team

Project management and organizational skills

ServiceNow Certified Application Developer (CAD) - Required

ServiceNow Certified System Administrator (CSA) - Required

Preferred

Certified Implementation Specialist (CIS) in one or more areas: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Governance, Risk, and Compliance (GRC), Human Resources Service Delivery (HRSD)

Additional ServiceNow product certifications are a strong plus

Experience with Virtual Agent and/or Now Assist (AI capabilities) is a plus

Familiarity with Predictive Intelligence is a plus

Mobile app configuration and customization experience is a plus

Company

MetTel

Glassdoor3.4

MetTel integrates telecom and technology in innovative ways that breathe life into your business and drive it forward.

Founded in 1996

New York, New York, USA

501-1000 employees

http://mettel.net/

H1B Sponsorship

MetTel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)