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Relation Insurance Services · 3 hours ago

Vice President - Commercial Lines

Dallas, TX

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $200K/yr

10+ years exp

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. The Vice President of Commercial Lines provides strategic leadership to enhance client satisfaction and drive business growth while fostering innovation and maintaining competitive market positioning.

ConsultingEmployee BenefitsFinancial ServicesInsuranceRetirement

H1B Sponsor Likely

Responsibilities

Develops and executes a client service strategy that aligns with the firm’s overarching goals, driving growth, and innovation

Builds and sustains high-performing client service teams by mentoring and empowering leaders to drive performance and innovation

Leads the design and implementation of scalable operations frameworks that ensure consistency, efficiency, and adaptability across regions and markets

Establishes a robust ecosystem of training, workflows, and quality assurance to create a continuous improvement feedback loop that drives operational excellence

Oversees carrier relationships from an operational and systems perspective, ensuring alignment with strategic goals and maximizing efficiency in service delivery

Leverages deep market insights to maintain a competitive edge, fostering strong partnerships with clients and carrier markets while identifying emerging opportunities

Partners with the Integration Team for acquisitions, ensuring seamless client experiences and operational continuity

Drives strategic oversight of service center books of business, ensuring alignment with client strategy and retention goals

Fosters a culture of continuous improvement and innovation within the client service teams

Acts as a change agent to ensure client service teams can successfully pivot to meet short and long-term business goals

Champions use of analytical frameworks to identify growth opportunities and establish / monitor Key Performance Indicators (KPIs) to drive informed business decisions for service process and procedure improvements

Establishes the firm as an industry leader by staying ahead of market conditions, trends emerging technologies, and provides recommendations to senior leadership for improvements

Ensures all service activities comply with industry regulations and internal policies

Performs other projects, duties, and tasks, as assigned

Qualification

PropertyCasualty LicenseClient service experienceLeadership experienceImageRightAMS360VertaforeInsurance CRM systemsTeam motivationOperational excellenceContinuous improvementStrategic oversightMarket insightsTrainingPlanning skillsCompliance knowledgeSoftware proficiencyProblem-solving skillsCommunication skillsNegotiation skillsMentoringAdaptability

Required

High school diploma or equivalent

Bachelor's degree in business administration, finance, or related field

A Property and Casualty License from state of domicile is required must be maintained

Minimum of 12 years' client service experience in the insurance industry, including client delivery, claims management, and policy administration with a focus on Commercial Lines of coverage

Minimum of 10 years' progressive leadership experience in operations and business development within the insurance brokerage or financial services industry

In-depth knowledge of industry regulations, compliance requirements, and best practices

Proven leadership and managerial skills, with the ability to inspire and motivate teams towards achieving common goals

Exceptional problem-solving and decision-making abilities, with a strong emphasis on delivering innovative and effective solutions

Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others

Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications

Demonstrated ability to think ahead and plan over a 1–2-year timeframe

Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues

Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation

Ability to travel as required

Expertise in insurance CRM systems, with the ability to lead and optimize workflow development

Preferred

Advanced professional designation (e.g. AAI, AFIS, ARM, CIC, CISR, CRM, CPCU, CEBS, GBA, RHU, REBC)

Experience with ImageRight, AMS360, and Vertafore

Benefits

Family health and wellness programs

401K

Employee assistance programs

Paid time off

Paid holidays

Company

Relation Insurance Services

Despite our size, Relation feels like a family company. Here, a handshake matters.

Founded in 2007

Walnut Creek, California, USA

1001-5000 employees

https://www.relationinsurance.com

H1B Sponsorship

Relation Insurance Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)