The Cape Cod Five Cents Savings Bank · 3 months ago
Mortgage Loan Officer (Southeastern, MA)
Wareham, MA
Full-time
Onsite
Mid Level
3+ years expThe Cape Cod Five Cents Savings Bank is focused on residential lending business development in the assigned area. The Mortgage Loan Officer will be responsible for developing market area business plans, managing customer relationships, and ensuring compliance with lending standards.
BankingLendingWealth Management
Responsibilities
Establishes business development and sales goals for assigned territory which are consistent with department and corporate goals, focused on increasing the Bank’s mortgage market share and measuring success of increasing the Bank’s mortgage market share and increasing the number of services per relationship and loan growth
Is an active participant in business organizations which are centers of influence, such as Realtors, Chambers of Commerce, and business and industry associations. Regularly attends organizations’ meetings and develops/builds a referral and potential customer network
Fulfills CRA (Community Reinvestment Act) obligations by promoting Affordable Housing Products and participating in civic and community organizations that benefit the local communities. Examples may include: sponsoring and volunteering to conduct first time home buyer and credit counseling seminars in combination with local and state housing and lending
Maintains contact with existing customers while continuing to grow the customer base
Performs in a manner that follows the expectations and spirit of the Bank’s customer needs based selling initiatives (CARE Service.)
Identifies customers’ needs to insure understanding of the best possible mortgage product of lending solution which benefits the customer
Thoroughly explains and educates customers on mortgage products and the mortgage process
Ensures communication with customer from application to closing and cooperation with processing, underwriting, and closing to provide a positive customer fulfillment process
Resolves problems. Actively listens to customers’ complaints and concerns. Researches complex questions
Remains up-to-date on the Bank’s products and services and on industry and regulatory practices
As part of residential Lending, understands and is consistent in carrying out Bank policies, regulatory and compliance requirements, and changes in both bank and secondary market investor underwriting and loan parameter requirements
Prepares and recommends marketing and budget report for assigned territory
Qualification
Required
At least three years of residential lending experience, with advanced knowledge of the secondary market
Expertise in: loan processing, underwriting, and closing. This knowledge would probably have been obtained while working in a mortgage department in one or more of these functions
At least two years prior experience in a sales/marketing environment desirable
Prior experience in retail banking a plus
Knowledge of general banking industry regulations and compliance requirements
Thorough knowledge of Bank products and services
Excellent business development, customer service, problem-solving and sales skills
Associates degree or its equivalent in retail management course work and related training
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Proficient in loan underwriting and decision making
Strong communication skills (oral and written; individuals and groups)
Strong time management skills
Superior organizational and management skills
Notary Public license
Driver's license with a good driving record
Ability to work flexible hours as described in 'special requirements' above
Ability to work as an active member of a team
Excellent organizational skills
Company
The Cape Cod Five Cents Savings Bank
Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50M2020-11-04Debt Financing· $50M
Leadership Team
Dorothy A. Savarese
Founder, Chair and Chief Executive Officer
Recent News
2024-05-23
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