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Mountain West Bank · 2 days ago

Loan Servicing Consumer Clerk

Coeur d'Alene, ID

Full-time

Onsite

Entry Level

1+ years exp

Mountain West Bank is a community-focused financial institution that values its employees and promotes from within. They are seeking a Consumer Loan Clerk to perform routine duties related to loan documentation and servicing, while providing excellent customer service to clients and branches.

Financial Services

No H1B

Responsibilities

Perform routine loan maintenance duties such as:

Process payments

Setup and change AFT’s

CIF changes

HELOC checks

Waive late fees

Correcting/reversing loan payments

Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email

Process Consumer loan payoffs - completing payoff checklist

Release collateral on all types of paid off loans

Book all types of Consumer loans and change in terms within 24 hours of receipt

Prepare Consumer loan documentation and change in terms within the department stated turnaround time of 24 hours of receipt of a completed loan request

Work assigned pending and filing weekly - following up on all required items. Sign off and complete files

File Review of Consumer loan files - put files together - notate all exceptions and send exception notices

Participates in community service activities

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Banking policies knowledgeCustomer service skillsWordExcel proficiencyOrganizational skillsAttention to detailMulti-tasking abilityOffice equipment knowledgeLearning mindsetProblem-solving skills