Pigment · 3 months ago
Customer Success Manager, EPM - San Francisco or New York
New York, United States
Full-time
Onsite
Mid, Senior Level
$150K/yr - $165K/yr
3+ years expPigment is an AI-powered business planning and performance management platform built for agility and scale. As a Customer Success Manager, you will ensure customers achieve a high level of adoption and business value from using Pigment, focusing on high-value Enterprise accounts and developing trusted advisor relationships with customer executive sponsors.
AnalyticsBusiness DevelopmentInformation TechnologyReal TimeSaaS
Responsibilities
Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
Navigate through multiple departments within an organization to expand use cases and the business value of Pigment
Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement
Lead the development of the Pigment community through thought leadership, events, and developing best practices
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap
Qualification
Required
BA/BS degree required, MBA or other relevant advanced degree preferred
3 years of experience in customer success, account management or a similar role within a software/SaaS company
You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion
Preferred
5 years of experience in account management, sales, or professional services at a software/SaaS company
Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication
Experience preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
Benefits
Generous time off and parental leave policies
One company offsite every year
Brand new offices at the heart of major cities including New York, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions
Company
Pigment
Pigment is a business forecasting platform that handles business strategy in real-time.
501-1000 employees
H1B Sponsorship
Pigment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$396.9MKey Investors
ICONIQ GrowthGreenoaksBlossom Capital
2024-04-04Series D· $145M
2023-06-08Series C· $88M
2022-09-28Series B· $65M
Leadership Team
Eléonore Crespo
Co-Founder and Co-CEO
Romain Niccoli
Co-Founder and Co-CEO
Recent News
2025-11-25
Company data provided by crunchbase