CTB, Inc. · 3 months ago
Chore-Time Area Technical Service Manager
United States
Full-time
Onsite
Mid Level
4+ years expCTB, Inc. is a company specializing in poultry and egg equipment, and they are seeking an Area Technical Service Manager to provide technical support and assistance to distributors in a defined geographic area. The role involves training, warranty support, and collaboration with sales and engineering staff, while also maintaining documentation and service equipment.
ManufacturingMobileService Industry
Responsibilities
Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products
Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation
Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service
Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB
Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings
Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone
Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products
Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities
Maintain company owned service truck and provided tools and test equipment in top shape
Qualification
Required
BS degree or 4 years of technical service experience and public relations equivalent
Technical service troubleshooting, public relations, planning, coordinating experience
Customer service and public relations experience a plus
Strong organization skills
Ability to understand or learn circuitry, computer networking, and local network setup
Electronic, electrical, and ventilation controls experience a plus
Solid mechanical aptitude that is detailed and analytically needed
Experience with Microsoft Office
Some knowledge of communications-based computer software, apps, and server installations
Ability to use technology for onsite and virtual training and problem solving
Verbal and written communication skills in English
Ability to train and help others with mechanical problems
Solid collaboration skills internally and externally
Ability to listen to ideas and implement the best enhancements
Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively
Versatility and flexibility are key to perform various portions of multitasking across projects and issues
Ability to sit and operate motorized equipment as needed for the role
Ability to use hands and fingers to operate hand tools/equipment and machinery as needed throughout the day
Ability to stand for up to 7+ hours a day
Ability to operate keyboard and view computer screen for up to 2+ hours per day
Ability to write ideas/information in a logical flow for 2+ hours per day
Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis
Ability to read and respond on an ongoing basis daily due to nature of the work
Ability to talk and communicate with others via phone, in-person, and computer on-going
Ability to listen to others, problem-solve, and respond accordingly throughout the day
Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, climb, crouch, twist, push, pull, and carry items frequently
Lift up to 50 lbs
Company
CTB, Inc.
CTB, Inc.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.26M2009-09-09Seed· $0.26M
2002-08-19Acquired
Leadership Team
Rob Janek, MBA, PMP
VP, CIO
Recent News
2025-08-06
Business Journals
2023-06-01
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