Apply on Employer Site

Gallagher · 7 hours ago

Client Service Manager, Commercial Lines

Louisville, KY

Full-time

Onsite

Mid Level

$47K/yr - $70K/yr

3+ years exp

Gallagher is a leading insurance brokerage that helps clients manage risk with confidence. The Client Service Manager will provide exceptional client support, manage insurance accounts, and leverage technical knowledge to enhance client relationships and service delivery.

ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management

Responsibilities

Maintain accurate client information to provide day-to-day client support and address intermediate-level client inquiries

Assist in the development of strong business relationships with appropriate insurance carrier personnel. Recognize and satisfy carrier goals and objectives to enhance business relationships

Maintain files with proper records according to company procedures. Follow company procedures in order to achieve positive audit results

Ensure accuracy of account information for both new and renewal policies, endorsements, and audit for accuracy in rating, coverage, signatures, and enters these transactions to generate billing invoices in a timely manner

Review all premium audits according to Agency procedures recognizing that the Agency must process in a timely manner

Review accounts receivable report for all assigned accounts to support client retention

Leverage technical knowledge to ensure carrier quotes are received in a timely fashion; Review quotes for gaps and assists with inquiries from the carrier

Attend training and seek self-directed learning to continue education in industry and technical knowledge

Other duties as assigned

Qualification

PropertyCasualty LicenseLarge commercial insurance experienceMicrosoft Office proficiencyClient relationship managementFinancial acumenCommunication skillsSelf-directed learning

Required

Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience

Property and Casualty License

Proficiency in Microsoft Office

Large commercial insurance experience