Pacific Office Automation · 10 hours ago
IT Strategy Consultant (vCIO / TAM)
Pleasanton, CA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $110K/yr
5+ years expPacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation, providing growth opportunities and great benefits. They are seeking an IT Strategy Consultant (vCIO / TAM) who will manage client portfolios, align technology with business goals, and drive IT strategy while ensuring client satisfaction through proactive communication and relationship management.
CRMInformation TechnologySoftware
Responsibilities
Managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division
Working closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments
Acting as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management
Qualification
Required
5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
Proven experience with IT budgeting, strategic planning, and technology roadmap development
Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
Strong understanding of ROI analysis and cost-benefit justification for IT investments
Ability to translate complex technical concepts into business language
Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
Strong aptitude for customer service and client retention
Excellent verbal, written, and analytical communication skills
Highly organized with the ability to manage multiple priorities effectively
Ability to remain composed and focused under pressure while managing client escalations
Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
Preferred
Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
MSP experience strongly preferred
Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC
Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)
Benefits
Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off (Vacation, Sick Leave, Holidays)
Monthly Car Allowance
FSA/HSA Programs
Company events, recognition trips, and a collaborative team environment
Company
Pacific Office Automation
Pacific Office Automation deals in office management solutions, offering state-of-the-art technology
1001-5000 employees
H1B Sponsorship
Pacific Office Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
T
Terry Newsom
CEO
Recent News
2025-09-09
Pacific Office Automation
2025-09-09
Company data provided by crunchbase