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State Farm · 4 hours ago

Claim Specialist - Property Field Inspection

Rochester, NY

Full-time

Hybrid

Mid Level

$59K/yr - $90K/yr

State Farm is a leading insurance company focused on helping people and investing in communities. They are seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners and commercial properties, providing exceptional service throughout the claims process.

Insurance

Responsibilities

Conduct on-site inspections and assessments of property damages for both residential and commercial claims

Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently

May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally

Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process

Investigate and adjust both personal and commercial property claims with exposures up to $500,000

Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations

Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Qualification

Property claims experienceInsurance policiesDamage assessment skillsClaims management softwareCommunication skillsConstruction knowledgeLocal regulations knowledgePhysical agilityRopeHarness Safety TrainingWater mitigation inspectionXactimate proficiencyOrganizational skillsNegotiation skillsInterpersonal skillsDetail-oriented

Required

Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims

Strong knowledge of property insurance policies, coverage and claim handling practices

Knowledge of both residential and commercial building construction

Familiarity with local regulations and compliance requirements in your assigned territory

Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders

Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus

Proven ability to assess damages, estimate repair costs, and negotiate settlements

Detail-oriented with strong organizational and analytical skills

Proficient in using claims management software and other relevant tools

Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces

May be required to complete Rope and Harness Safety Training

A valid driver's license is required

Preferred

Bachelor's Degree in a related field or equivalent work experience

Experience in handling complex or high-value claims

Construction background

Water mitigation inspection experience

Xactimate, XactContents

Benefits

Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.

Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!

Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.

Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!

Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!

Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.

Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.