Canvas Credit Union · 3 months ago
Loss Mitigation/Collections Representative - Hybrid
Lone Tree, CO
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $28/hrCanvas Credit Union is dedicated to transforming financial services and providing support to its members. The Loss Mitigation/Collections Representative is responsible for preserving the Credit Union’s assets by managing delinquent loan accounts and maintaining positive member relations through effective communication and ethical lending solutions.
BankingFinancial ServicesNon Profit
Responsibilities
EDUCATE our members by providing information and support through trying times
PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening
PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)
CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current
ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful
MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity
INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans
REVIEW and process Right of Offset to eligible member accounts
ADHERE to Credit Union policies and all relevant regulations in connection with collections activity
COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements
Qualification
Required
Strong interpersonal skills and ability to connect with members in a professional and calm manner
Ability to educate members by providing information and support
Ability to provide meaningful, careful, focused, and ethical lending solutions through active listening
Ability to process and review Right of Offset to eligible member accounts
Ability to contact delinquent members regarding their loans by phone, mail, and email
Ability to analyze financial situation of delinquent borrowers and make recommendations
Ability to maintain accurate and complete files, collection notes, and reports
Ability to inform management of trends in loan underwriting contributing to delinquent/charged-off loans
Adherence to Credit Union policies and all relevant regulations in connection with collections activity
Compliance with Bank Secrecy Act (BSA) and other compliance requests and requirements
Willingness to work a flexible schedule Monday through Friday - 40 hours per week
Ability to use standard office equipment such as computers, phones, printers, copiers, and filing cabinets
Manual dexterity - the ability to lift files and flex paperclips
Preferred
Experience in loss mitigation or collections
Service excellence awards or recognition for outstanding service
Desire for a career and not just a paycheck
Ability to embrace change and seek new ways to serve members and the community
Self-starter and ability to work independently
Benefits
Medical/Dental/Vision Insurance
Paid Vacation
Paid Sick Time
Paid Holidays
Paid Wellness Day
Paid Volunteer Time
Flexible Spending Account
Health Savings Account
World Class 401(k) Plan
Tuition Reimbursement
Rate Discounts on Qualifying Loans
May be eligible for incentives or discretionary bonus based on results
Company
Canvas Credit Union
Canvas Credit Union is an experience financial services.
Founded in 1938
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
David Pierce
CIO
S
Sara Ott
Chief Retail Officer
Recent News
The Business Times
2025-03-01
Company data provided by crunchbase