Apply on Employer Site

Rails · 1 day ago

Keyholder/Sales Associate - Manhattan Village

Manhattan Beach, CA

Part-time

Onsite

Entry Level

1+ years exp

Rails is a fashion brand that has grown significantly since its inception in 2008, offering a collection of women’s and men’s apparel. The Keyholder/Sales Associate is a passionate brand ambassador responsible for promoting brand engagement, supporting client needs through styling, and driving sales results while ensuring superior client experience and operational support in the store.

E-CommerceFashionRetail

Hiring Manager

Laura M.

Responsibilities

Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved

Be a support to execute business plans to accelerate the business forward

Be an ambassador to the brand and promote the culture of Rails internally and externally

Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall

Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)

Follow through on customer journey as required to ensure a content client

Support the needs of the client through styling advice and suggestion with every engagement

Solution oriented approach to finding resolutions to customer service issues as necessary

In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Support a positive work environment

Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners

Support performance initiatives set out by Store Management

Attend and participate at store meetings as required by the business

Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Support inventory functions as set out by Store Management

Protect all company assets including cash handling, inventory etc

Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise

Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management

Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures

Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary

Additional projects/ responsibilities may arise in accordance with the needs of the business