Tential Solutions · 4 days ago
Collections – Specialist
Pensacola, FL
Contract
Hybrid
Mid Level
$19/hr - $19/hrTential Solutions is focused on debt recovery services, and they are seeking a Collections Specialist to manage accounts that have been charged off. The role involves reviewing non-payment reasons, counseling debtors, and negotiating repayment arrangements through extensive communication.
Human ResourcesInformation Technology
Responsibilities
Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS)
Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement
Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment
Negotiate repayment with appropriate parties
Correspond with debtors, joint owners, via letters and telephone
Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc
Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union
Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts
Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes)
Maintain a chronological record of information developed and action taken on the recovery system
Review payments posted to the account to ensure proper posting of payment from the debtors
Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation)
Perform other duties as assigned or appropriate
Qualification
Required
Superior knowledge of Consumer, Credit Card, and Overdrawn Account (particularly Savings & Checking) services, concepts, practices, and procedures
Extensive knowledge of Fair-Debt Collection Practices Act, Fair Credit Reporting Act, and related federal and state consumer protection laws
Subject matter expert with extensive collection experience in working with seriously overdue accounts and complex specialized accounts
Demonstrated understanding applying relevant data to a complex variety of existing guidelines, procedures, regulations, and practices
Demonstrated ability to negotiate payment arrangements on severely delinquent accounts
Ability to produce desired results and achieve objectives within required timeframes
PC experience to include proficiency in word processing and knowledge of various database software
Good analytical, problem solving, and decision-making skills
Strong interpersonal, verbal, and written communication skills
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
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