Gallagher · 5 hours ago
Client Service Manager II, Commercial Lines
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
$54K/yr - $90K/yr
3+ years expGallagher is a leading insurance brokerage that helps clients face risk with confidence. The Client Service Manager II is responsible for providing comprehensive account support, guiding clients through the renewal process, and mentoring junior team members while delivering proactive risk management consulting and innovative solutions.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
May be first point of contact on some accounts; supports in delivering service to book of business
Provides renewal and proposal presentations for delivery to clients
Guides clients through the renewal process, which may include requesting renewal exposures, submitting requests to carriers based on renewal timetable
Reviews renewals and proposes changes needed under direction and guidance of senior team members
Supports in claim review and other risk analysis tasks
Performs detailed analysis of accounts receivable reports to deliver information to clients, ensuring accounts are kept in good standing
Processes or oversees process of change requests/endorsements, binders, certificates of insurance, account summaries, proposals, policies, lost policy releases, audits, and account balance status as needed
May be responsible for analyzing market trends and advising clients on changes to policies
Proficient in working knowledge of renewal processes and considerations
May be responsible for assisting Producers with marketing campaigns
Seeks opportunities to increase knowledge of insurance contracts, carrier underwriting guidelines, and coverage options
Assists in the development of strong business relationships with insurance company personnel to enhance business relationships
Provides mentoring and guidance to more junior team members, such as Account Coordinators
Other duties as assigned
Qualification
Required
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
Producer's License
Proficiency in Microsoft Office
Appropriate licensing as required
Preferred
Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2025-12-04
2025-11-19
Company data provided by crunchbase