Circana · 7 hours ago
Client Success Specialist
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $100K/yr
5+ years expCircana is a global company dedicated to fostering inclusivity and belonging. The Client Success Specialist role focuses on supporting client deployments, bridging product support and user experience, and managing communication between users and product development teams.
Market Research
Hiring Manager
Jasmine Taylor
Responsibilities
Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
Support setup, configuration, and QA of client models
Drive continuous improvement of support processes, tools and user education materials
Clearly communicate guidance and resolutions to users or internal teams
Test new enhancements or fixes prior to release to ensure quality and expected behavior
Prepare concise write-ups of confirmed bugs or feature requests for the development team
Qualification
Required
Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools
Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes
Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels
Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
Familiarity with AI systems, natural language processing tools, or machine learning products
Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
5+ years of experience in client support for data analytics and reporting
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Circana
Circana consults on the complexities of customer behavior.
5001-10000 employees
H1B Sponsorship
Circana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (37)
2023 (32)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Vestar Capital Partners
2024-04-23Private Equity· $1.2B
Leadership Team
Stuart Aitken
President and CEO of Circana
Holly Knightly
Chief Financial Officer
Recent News
2025-12-10
Food Business News
2025-11-21
Company data provided by crunchbase