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Global Relay · 1 hour ago

Enterprise Provisioning Specialist

Manhattan, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $150K/yr

5+ years exp

Global Relay is a leader in enterprise information archiving, offering innovative cloud solutions. The Enterprise Provisioning Specialist will collaborate with customers and internal teams to ensure successful technical onboarding and implementation of services, acting as a trusted advisor throughout the process.

EdiscoveryEnterprise Software

H1B Sponsor Likely

Responsibilities

Responsible for the setup, and implementation of the Global Relay product suite, including third party services

Provide world class service in the deployment of Global Relay services and resolving customer enquiries

Build strong relationships with Customers, Partners, and other Global Relay Teams

Ensure client project deadlines are met in an efficient and professional manner

Work with clients to determine required workflows and implement solution leveraging best practices

Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations

Complete implementations for clients with unlimited number of users and highest complexity

Validate data and message flow meets compliance requirements

Ensure errors or omissions in Provisioning documentation or wiki articles are addressed

Perform peer reviews of new service implementations

Manage high profile client setups independently while providing guidance to Project Managers and Business Development

Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment

Setup archiving for services requiring Global Relay software deployed in customer environments

Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers

Manage multi-tenant setups with a variety of technical and non-technical contacts

Attend Sprint demos to champion client and implementation interests to Product

Review standard release and emergency fix deployment plans and communicate any perceived risks

Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation

Qualification

SaaS implementationsTechnical systems administrationNetworking fundamentalsMicrosoft ExchangeSQL knowledgeMicrosoft Office SuiteBasic scriptingAnalytical skillsCommunication skillsAttention to detail

Required

Post-secondary education (minimum of an undergraduate degree is preferred)

5+ years Technical, enterprise systems administration experience

Minimum 2 years SaaS implementations experience which must include experience in a customer facing role

Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle

Ability to understand technical as well as business requirements and accurately capture technical notes

Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience

Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette

Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)

Strong analytical and problem-solving skills with significant attention to the smallest details

Strong understanding of domains, networking principles, message flow, email protocols, and DNS

Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)

Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required

Proficiency with MS Windows Server / workstations and command line interface

Preferred

Cisco IronPort experience, particularly around disclaimer engines and egress filtering is an asset

Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred

Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable

Benefits

Comprehensive health benefits program

Extended health coverage

Short-term / long-term disability insurance

Annual allotted vacation days

Paid sick days

Maternity/parental leave enhanced program

Commuter benefits

Corporate bonuses

401(k)-retirement plan with company contribution matching

Subsidized meal program

Company

Global Relay

Glassdoor3.6

Global Relay offers compliance messaging and message management, including archiving, audit and e-discovery for the financial sector.

Founded in 1999

Vancouver, British Columbia, CAN

1001-5000 employees

http://www.globalrelay.com

H1B Sponsorship

Global Relay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)