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Affirm · 1 hour ago

Senior Operations Risk Manager

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $210K/yr

10+ years exp

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Senior Operations Risk Manager will lead the design of a robust, data-informed risk management framework, partnering with cross-functional teams to identify operational risks and drive improvements that enhance customer experience. This high-impact role focuses on proactively identifying risk signals and influencing stakeholders to embed risk mitigation into planning.

Financial ServicesFinTechLendingPayments

Comp. & Benefits

No H1B

Responsibilities

Design and own the servicing risk program, including frameworks for risk identification, measurement, and reporting

Build structured feedback loops that synthesize data from incidents, issues, audits, and servicing outcomes to identify systemic risks and areas for improvement

Translate risk signals into clear, data-backed narratives that influence prioritization across Product, Engineering, and Ops

Develop risk models, dashboards, and reporting infrastructure to track exposure, trends, and mitigation progress over time

Partner with Compliance, Legal, and Audit to ensure alignment on risk posture, regulatory expectations, and control coverage

Define risk metrics tied to customer experience, agent outcomes, and business resilience—and ensure they're tracked consistently

Act as a strategic thought partner in cross-functional forums to embed risk thinking into roadmap and process decisions

Support the broader Ops Risk team by advising on root cause themes from incidents and issues, without directly owning incident/issue management

Contribute to team development by mentoring peers and reinforcing a culture of proactive risk ownership and continuous improvement

Qualification

Operational risk managementData analysisSQLRisk metrics developmentCross-functional collaborationStakeholder engagementCommunication skillsMentoring

Required

10+ years of experience in operational risk, internal controls, or risk-related functions in a regulated or high-scale environment

Demonstrated ownership of risk or controls programs with measurable impact on process, product, or customer outcomes

Strong data skills, including hands-on SQL and dashboard/reporting development

Experience working cross-functionally with Product, Engineering, Legal, Compliance, and Operations

Exceptional communication and stakeholder engagement skills

Preferred

Familiarity with audit, issue management, or regulatory readiness programs is a plus—though this role is focused on proactive risk strategy, not incident response