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BNY · 7 hours ago

Vice President, Client Service Management II

Lake Mary, FL

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President, Client Service Management II will work with external clients to resolve complex issues and lead a team in providing support, ensuring high-quality service to a specialized client base.

Financial Services

Responsibilities

Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon

Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed

Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base

Provide key individuals at assigned clients with information related to BNY Mellon’s products and services across a broad array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings