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Toshiba America Energy Systems · 1 week ago

Field Technical Service Manager

West Allis, WI

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Toshiba America Energy Systems is dedicated to providing energy industry solutions for power generation needs. The Mechanical Field Service Manager will oversee customer maintenance outages, manage field service teams, and ensure safety, quality, and customer satisfaction during project execution.

EnergyEnergy Efficiency

Hiring Manager

Ryan White, PHR

Responsibilities

Collaborate closely with Toshiba Sales and Marketing to develop future opportunities for Field Services

Work with Toshiba Engineering to manage planned work scopes in alignment with fleet recommendations, provide practical and timely disposition of discovery work, and implement technological improvements to processes

Manage all aspects of the Field Service department, including employee safety, execution quality, on-time delivery, outage planning, resource and outage scheduling, department budgeting, performance appraisals, personnel development, and subcontractor coordination

Direct the development of estimates, specifications, and maintenance/work packages that define work scope and resource requirements for outage projects

Develop necessary performance plans and budgets to ensure adequate funding and staffing in support of the Company’s goals and objectives for maintenance services

Establish cost control and review measures to monitor outage performance and ensure expenditures are prudent and within budget

Continuously identify and refine the proposal process to reduce quote cycle time

Qualification

Field service operationsSteam turbine maintenanceGenerator equipment serviceERP systemsMicrosoft OfficeAnalytical skillsProcess executionCommunication skillsTeam managementOrganizational skills

Required

10 years' experience in field service operations with experience in steam turbine and generator equipment maintenance and service

Strong initiative and self-motivation

Experience in managing a remote team

Solid engineering and commercial judgment skills

Strong analytical skills to prioritize work and troubleshoot issues efficiently

Advanced level of planning and organizational skills

Above average verbal and written communications skills, including: directing personnel, report writing, communication with all levels of stakeholders both internal and external

Experience in effective procedure and process execution

Experience with the use and application of ERP systems

Proficiency in Microsoft Office (Word, Excel, and Power Point) and knowledge of document management concepts and computer-based document management systems is needed

Familiarity with Microsoft Project is highly desired

Benefits

Annual bonus

Generous 401k match

Health and wellness programs

Company

Toshiba America Energy Systems

Glassdoor3.6

Toshiba America Energy Systems provides energy industry solutions – new equipment, retrofits, maintenance and outage planning. It is a sub-organization of Toshiba Energy Systems & Solutions.

Founded in 2015

West Allis, Wisconsin, USA

201-500 employees