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The Hanover Insurance Group · 2 days ago

Regional Liability Adjuster-Major Case Unit (REMOTE)

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

The Hanover Insurance Group has been a trusted provider for over 170 years, and they are seeking a Regional Liability Adjuster to join their major case unit. This role involves the investigation, evaluation, negotiation, and resolution of complex claims that represent the company’s largest damage exposures.

Insurance

Responsibilities

Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits

Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination

Possesses a high and extensive level of technical knowledge and skills including product and industry

Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses

Maintain a high level of communication with leadership

Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters

May co-adjust cases to facilitate learning and to impact file

Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates May have regional, zone or companywide scope

Qualification

State adjuster licenseClaims negotiationTechnical knowledgeClaims systems proficiencyCritical thinkingOrganizational skillsTime managementWritten communicationVerbal communicationTeamwork

Required

Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits

Typically has 8-10 years professional experience

Bachelor's degree or equivalent experience. Higher level degree may be desired

Dedicated to meeting the expectations and requirements of internal and external customers

Makes decisions in an informed, confident and timely manner

Maintains constructive working relationships despite differing perspectives

Strong organizational and time management skills

Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships

Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication

Understanding of applicable statutes, regulations and case law

Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner

Easily adapts to new or different changing situations, requirements or priorities

Cultivates an environment of teamwork and collaboration

Operates with latitude for un-reviewed action or decision

Computer experience (MS Office, excels, word, etc.)

Proficient using Claims systems (i.e. CSS, PMS, etc.)