Hexagon Mining · 1 day ago
Customer Success Safety Advisor US
Tucson, AZ
Contract
Hybrid
Senior Level
5+ years expHexagon is a global leader in digital reality solutions, and they are seeking a Customer Success Safety Advisor to serve as a technical specialist and trusted advisor for HxGN Mining solutions. This role involves working directly with customers to ensure retention and growth through the delivery of Hexagon solutions that meet customer needs.
Mining
Responsibilities
As a technical and domain expert in one or more of Hexagon’s product lines, working alongside regional commercial team to support them during the pre/post-sales process by defining, scoping and demonstrating technology solutions for mining customers
Assisting the commercial team in participating in RFP/RFQ processes in a technical capacity
Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs with a focus on customer adoption and value realization
Post-sale, provide guidance for solutions application and ensure customers obtain full value of Hexagon solutions
Provide proactive customer care for successful adoption of Hexagon solutions
Identifying on a regular basis, opportunities for customers to gain more value out of Hexagon solutions
Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to the commercial team as cross sell / up sell opportunities within a customer account
Undertake various assigned initiatives that are designed to further Hexagon’s success
Actively pursue industry participation, including development and presentation of papers, creation of case studies with customers
Contribute to Customer Success efforts for key accounts, ensuring alignment of customer process deployment of new technology, and effective go to market strategies
Qualification
Required
Tertiary qualification (or equivalent) in mining, technology, or geology
Minimum of 5 years' experience in mining related business
Subject Matter Expert experience in safety technologies, and it would be considered a benefit if expertise in other of Hexagon's key focus areas
Significant experience in customer-facing role
Excellent computer operation and software application knowledge
Experience in value-selling and project business case development
Strong project management and change management skills to oversee multiple initiatives concurrently
Excellent leadership and communication skills
Experience in process optimization and digital transformation
Ability to cultivate relationships with internal and external stakeholders
Strong problem-solving skills to address complex technical challenges
Ability to work and contribute to a team environment, as well as independently
Able to communicate clearly in a courteous and professional manner
Exceptional negotiation, problem solving and presentation skills
Ability to learn quickly and share knowledge and information
Preferred
Consultancy/advisory experience in a customer-facing role
Company
Hexagon Mining
Hexagon mining is the only global provider of surface and underground smart mining solutions. It is a sub-organization of Hexagon.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Hélio Samora
President
Company data provided by crunchbase