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Mintel · 4 hours ago

Client Success Manager- Comperemedia

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$54K/yr - $67K/yr

2+ years exp

Mintel is a company dedicated to helping clients achieve their goals through data-driven insights. They are seeking a Client Success Manager to ensure client retention and provide analytical support across various industries, primarily focusing on increasing engagement and renewal rates.

Market Research

Hiring Manager

Bryan Flowers

Responsibilities

Building usage, interest, and awareness of Mintel services with your clients through training and research support that will help to achieve increasing renewal rates and maximum growth within each account

Along with the Account Manager, co-facilitating monthly or quarterly calls with clients to share insights and gather feedback to understand business objectives

Providing timely and thorough responses to ad-hoc client questions and researching requests using the appropriate Mintel tools and services

Proactively curating and delivering insights produced by our analyst team each week, ensuring that the insights are strategically aligned to the clients’ business objectives

Monitoring client usage monthly, identifying and understanding changes in usage and flagging any concerns to the Account Manager. Additionally, working with the Account Manager to produce and deliver thorough partnership reviews for each client yearly (or as requested by the client)

Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals including financial services, insurance and telecom

Qualification

Client-facing experienceAnalytical supportTraining skillsExcel skillsPowerPoint skillsCuriosityCommercial mindsetCommunication skillsProblem-solvingAdaptabilityTeam collaboration