Metronome · 12 hours ago
Account Manager
San Francisco, CA
Full-time
Onsite
Mid Level
$121K/yr - $151K/yr
3+ years expMetronome is the leading usage-based billing platform built for modern software companies. As an Account Manager, you will partner directly with customers to drive their businesses forward, managing accounts, capturing growth opportunities, and ensuring customer satisfaction with Metronome's offerings.
BillingEnterprise SoftwareSaaSSoftware
Responsibilities
Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions to drive towards shared goals, review progress, and explore new growth opportunities
Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs
Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction
Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends
Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams
Qualification
Required
3+ years of experience in a related post-sales function or client-facing role
Natural relationship builder who loves to spend time with customers
High degree of ownership, paired with a strong ability to prioritize
Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering
Ability to co-design architecture with product and engineering
Ability to solve novel problems with scrappy solutions
Technical aptitude to build credibility with and act as an advisor in matters of data, pricing, and billing
Excellent project management and organizational skills
Preferred
Familiarity with Financial concepts or Pricing/Billing
Experience in management consulting or enterprise SaaS company
Experience working with customers as a founder or early hire at a software company
Experience building early customer-oriented teams and process at an enterprise startup
Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts
Benefits
Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued
Company
Metronome
Metronome is a usage-based billing platform that helps companies to implement new business models and launch products faster.
51-200 employees
H1B Sponsorship
Metronome has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (2)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$128MKey Investors
New Enterprise AssociatesAndreessen HorowitzGeneral Catalyst
2025-12-02Acquired
2025-02-25Series C· $50M
2024-01-31Series B· $43M
Leadership Team
Scott Woody
CEO
Recent News
FX News Group
2026-01-16
2026-01-16
General Catalyst
2026-01-14
Company data provided by crunchbase