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Plymouth Rock Assurance · 9 hours ago

Claims Representative - Auto Property Damage

Uniondale, NY

Full-time

Onsite

Entry, Mid Level

$50K/yr - $65K/yr

2+ years exp

Plymouth Rock Assurance is a reputable insurance company specializing in auto and homeowner’s insurance. They are seeking an Auto Property Damage Claims Representative to manage claims within the Auto PD Claim Unit, requiring strong customer service and communication skills while handling various responsibilities related to claims investigation and management.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims

Identify and investigate contested coverage claims that may require a roundtable discussion

Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties

Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages

Evaluate and adjust reserves as necessary

Prepare dispatch instructions for field personnel to inspect vehicles

Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance

Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status

Act as an intermediary between the company, preferred vendors, and customers to resolve disputes

Ensure adherence to privacy guidelines, laws, and regulations in claims handling

Investigate and initiate subrogation processes when applicable

Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims

Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly

Process incoming and outgoing mail timely and in accordance with state guidelines

Complete other duties as assigned

Qualification

Comparative negligence claim handlingPolicy analysisClaim investigationClaims managementMicrosoft Office SuiteCustomer servicePrioritizeOrganizational skillsVerbal communicationWritten communication

Required

Bachelor's degree required

A minimum of 2 year of related PD claim experience is required

Proficiency in personal computer skills, including Microsoft Office Suite

Ability to prioritize and manage multiple tasks effectively

Excellent communication, organizational, and customer service skills

Preferred

Licensed in CT, NH, RI and other foreign states is preferred

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Tuition Reimbursement

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Robust health and wellness program and fitness reimbursements

Auto and home insurance discounts

Matching gift opportunities

Annual 401(k) Employer Contribution (up to 7.5% of your base salary)

Various Paid Family leave options including Paid Parental Leave

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees