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IT Support Assoc II, IT Services Large Email Monitoring jobs in United States
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Amazon · 4 months ago

IT Support Assoc II, IT Services Large Email Monitoring

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$49K/yr - $78K/yr
date1+ years exp
Amazon is a leading technology company that values security and productivity. They are seeking an IT Support Associate II to enhance new hire and email moderation processes, develop documentation, and minimize operational disruptions while improving internal knowledge-sharing processes.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Lead initiatives to improve the new hire and email moderation process, setting higher standards and boosting team efficiency
Oversee the development of key documentation and Standard Operating Procedures (SOPs), ensuring alignment with organizational objectives
Minimize operational disruptions, dispatch tickets, and maintain accurate documentation such as minutes of meetings, critical discussions, decisions, and action items
Contribute to the enhancement of IT articles, knowledge base content, and wiki pages
Improve internal documentation and streamline knowledge-sharing processes to enhance operational clarity and efficiency

Qualification

Windows supportMac supportLinux supportCompTIA A+CompTIA Network+Cisco/CCNAAWSCustomer serviceProactive workDocumentationCommunication skills

Required

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
High school or equivalent
Experience troubleshooting integrated and interdependent computer systems
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Can work proactively and independently, meet deadlines, and deliver on projects and tasks

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Benefits

Equity
Sign-on payments
Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase