TekSynap · 3 months ago
IT Services Support Specialist
Arlington, VA
Full-time
Onsite
Mid Level
3+ years expTekSynap is a fast-growing high-tech company seeking an IT Service Support Specialist to provide Tier 1/2 helpdesk support to JPO end users. The role involves resolving issues, managing tickets, and assisting with the onboarding and adoption of IT tools.
ComputerInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deliver Tier 1/2 IT support for JPO’s 1,500–4,000 users
Manage tickets, perform troubleshooting, and escalate as needed
Support onboarding and training of end users
Provide customer-focused service to U.S., partner, and FMS stakeholders
Qualification
Required
Associate's degree (Bachelor's preferred) in IT or related
3+ years helpdesk or IT service support experience
Proficiency with ITSM tools (ServiceNow, Remedy)
Strong customer service and troubleshooting skills
DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent)
Active Secret clearance (Top Secret/SAP preferred)
Benefits
Health
Dental
Vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
Washington Technology
2025-12-12
citybiz
2025-11-19
2025-11-18
Company data provided by crunchbase