Brown University · 3 months ago
Manager, Public Safety Communications Center
Providence, RI
Full-time
Onsite
Senior Level
5+ years expBrown University is seeking a Manager for its Public Safety Communications Center. The role involves overseeing daily operations, strategic development, and staff supervision of a 24/7 communication center, ensuring effective coordination of emergency and non-emergency calls, and adherence to departmental standards.
EducationHigher EducationUniversities
Responsibilities
Provide strategic leadership and operational control and direction over dispatch and technical staff
Manage staff by establishing and evaluating strategic group priority and performance expectations; assigning and directing the work of the division, applying discipline when necessary
Participate in the hiring process
Manage and oversee all data entry into the confidential automated records systems
Create, implement and maintain policy and procedures, standard operating manual and training manuals for the communication center
Assess training needs, determine training approach, develop course materials and conduct advanced technical training for all department personnel
Direct supervision of 15-18 Communication Control Officers and Public Safety Officers across three rotating shifts
Manage scheduling, minimum staffing, overtime, and leave coverage
Conduct QA reviews of CAD logs, radio traffic, and emergency call handling
Handle performance management: evaluations, discipline, coaching, and documentation
Maintain 24/7 operational readiness and coverage of the Center
Manage onboarding, field training, and continuing education for dispatch staff
Track certifications and performance trends; implement remediation plans
Mentor senior dispatchers and leads to support career growth
Ensure alignment with accreditation standards and university policies
Collaborate with the Director to implement SOP updates, metrics, and modernization projects
Maintain documentation systems (e.g., GitBook) and standard operating procedures
Represent the Center in university planning, emergency drills, and meetings
Coordinate closely with Public Safety Tech on CAD, RMS, and radio workflows
Ensure daily practices comply with CALEA/RIPAC and state/federal regulations
Serve as liaison for audit preparation, document retention, and security practices
Maintain alarm contact data, radio protocols, and user access controls
Partner with OIT and Facilities on environmental and systems improvements
Serve as escalation point for complaints, inquiries, or service issues
Identify service improvement opportunities based on user feedback
Support debriefings, community feedback loops, and critical incident reviews
Act as a liaison to law enforcement and other state and federal agencies
Assist with the purchase of new hardware/software within approved budget
Implementation of hardware/software upgrades
Evaluate and resolve user problems
Maintenance schedules for all equipment
Performance management and evaluations for staff
Qualification
Required
Bachelor's degree in Criminal Justice, Public Safety, Emergency Management, or a related field, or an equivalent combination of education and experience
Minimum five (5) years of professional experience in a public safety communications center, including at least three (3) years in a supervisory or leadership role
Strong knowledge of CAD/RMS systems, two-way radio operations, and emergency response protocols (IMC preferred)
Demonstrated experience in policy development, performance management, and quality assurance
Familiarity with public safety technologies and ability to liaise with IT staff to address system functionality and needs
Strong organizational skills with ability to evaluate and improve operational workflows using metrics and feedback
Knowledge of principles and practices of personnel management and supervisory development
Proven ability to maintain situational awareness and manage multiple high-stakes inputs simultaneously in a dynamic communications environment
Ability to supervise and ensure proper use of CAD/RMS and other critical systems within a 24/7 operational environment
Must be a team player who is able to display tact, patience, and respect in dealing with people of varying temperaments and levels of knowledge under often difficult or stressful circumstances
Must pass a criminal background investigation
Preferred
APCO certifications (Communications Supervisor) strongly preferred
Experience as a Terminal Agency Coordinator (TAC) or with CJIS/NCIC access compliance
Experience leading or contributing to accreditation (CALEA/RIPAC), onboarding programs, or strategic initiatives
Exposure to project management tools, training program delivery, or systems upgrades
Experience with university policing
Company
Brown University
Brown University is an Ivy League research university that provides undergraduate and graduate programs. It is a sub-organization of Brown University Health.
1001-5000 employees
H1B Sponsorship
Brown University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (84)
2023 (100)
2022 (73)
2021 (56)
2020 (40)
Funding
Current Stage
Late StageTotal Funding
$860.76MKey Investors
RI Life Science HubNASADepartment of Energy & Environment
2025-07-28Debt Financing· $500M
2025-04-11Debt Financing· $300M
2024-08-08Grant· $0.01M
Leadership Team
Sylvia R. Carey-Butler
VP for institutional equity and diversity
Diane Lipscombe
Professor of Neuroscience
Recent News
2026-01-16
2025-12-30
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