Xylem · 1 day ago
Industrial Controls Support Technician
Sacramento, CA
Full-time
Onsite
New Grad, Entry Level
$44K/yr - $71K/yr
0+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Technical Support Specialist will provide technical support for Xylem’s Flygt digital controls and monitoring portfolio, assisting customers and sales in configuring cloud-related orders.
Professional ServicesSporting GoodsTravel
Responsibilities
Answering incoming phone calls and responding to e-mail requests for support in a timely manner and logging high frequency issues to feed back to product and process owners
Understand and log technical issues that require support from Sweden using the PAS system
Central hub or Lead for our on-line product platform being the liaison between the website developers and customers. This includes Maintaining user accounts and receiving/reporting issues
Preparation, drafting and issuing of technical documentation to support the business for demands unique to the North American market
Assist with troubleshooting problematic performance or improvements in existing pump control systems and by demonstrating a level of knowledge and expertise that encourages the End User to upgrade their existing Xylem installation or replace Competitor products
Configure controllers and communication devices for cloud connectivity
Complete order processing for cloud connectivity orders in the ERP system
Additional duties and responsibilities may be required based on organization needs
Qualification
Required
0-3 years Technical Support experience
Demonstrate a good depth and breadth of knowledge for electronics and electrical systems, including but not limited to understanding wiring diagrams
Working knowledge of order processing and marketing policies and procedures. Should also have a basic knowledge of products, customers, pricing, and logistics
Demonstrated customer advocacy skills
Ability to self-motivate and work independently
Comfortable in a fast-paced environment welcoming change and growth
Proficiency in Microsoft Office. Experience working with CRM system (Salesforce.com, Microsoft Dynamics) a plus a strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.)
Preferred
Preferred minimum of 4-5 years customer service experience in a technical product line, B2B Preferred
Bilingual (English/French or English/Spanish) preferred
Benefits
Flexible Time Off (FTO) for salaried positions
Health, dental, vision
Investment savings plan
Paid time off
Paid parental leave
Tuition reimbursement
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
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