mona. · 3 months ago
Strategic Engagement Associate
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $150K/yr
2+ years expMona is a company focused on transforming hiring processes with AI, and they are seeking a Strategic Engagement Associate to enhance client onboarding and adoption. This role involves driving customer success by identifying opportunities and risks, influencing product strategy, and ensuring long-term client retention.
Staffing & Recruiting
No H1B
Responsibilities
Own the customer journey
Lead onboarding for new SMB and mid-market customers, ensuring a smooth ramp-up and a fast path to value
Drive adoption at scale. Use data to proactively identify opportunities and risks, engaging customers to unlock advanced features and achieve meaningful outcomes
Be the voice of the customer. Spot trends, surface insights, and influence both our product roadmap and GTM strategy. Solve problems with urgency. Jump in to resolve customer challenges, collaborating cross-functionally to deliver fast, reliable solutions
Build for scale. Codify what works—helping design systems, playbooks, and processes that will enable us to support thousands of users efficiently
Make an impact. Your work will directly drive retention, expansion, and the long-term success of the company's customers
Qualification
Required
2 - 7 years of experience in a customer/stakeholder-facing role, ideally within a fast-paced startup
Experience in strategic projects/ops, customer success, talent ops, recruiting, client operations, consulting, sales, etc
Company
mona.
Redefining headhunting by adding AI to human touch. A home for top talents.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase