Rhodes Convenience Stores · 3 months ago
Full Time Guest Service Team Member 210
Scott City, MO 63780, USA
Full-time
Onsite
New Grad, Entry LevelRhodes Convenience Stores is seeking a Guest Service Team Member who is passionate about providing excellent customer service. The role involves maintaining guest satisfaction, managing cash controls, and ensuring store cleanliness while adhering to company policies and procedures.
Responsibilities
Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to any guest feedback
Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements
Provide support in maintaining company appearance standards through completion of daily and weekly tasks
Maintain execution and control over cash handling processes within daily tolerance for cash over/shortages, bad checks, and gas thefts
Assist in floor moves, merchandising, display maintenance and store housekeeping
Assist in replenishing merchandise and monitoring floor stock
Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
Accurately and efficiently complete all sales transactions and maintain proper cash, while encouraging guests to purchase items they may need
Ensure you are practicing good safety skills, cleaning up any liquids that may be on the ground, using proper lifting techniques, reporting safety incidents – whether for yourself or a guest to a manager immediately
Ensure store is clean, welcoming, and meeting company standards
Like everyone else, we must include additional duties as assigned
Qualification
Required
Knowledge and skills in hospitality, ethical conduct, and organizational skills
Ability to think on your feet and learn new things
Ability to multitask and adapt to changes
Skills in active listening, verbal and written communication, active learning, complex problem solving, critical thinking, and troubleshooting
Ability to work as part of a team to achieve goals and metrics
Desire for a challenge and professional growth
Passion for making customers smile and feel valued
Knowledge of and use of mission statement and core values
Ability to maintain an average score of at least 90% on Quest-for-the-Best mystery shops
Ability to respond promptly and professionally to guest feedback
Awareness of all product information, merchandise promotions, test merchandise, and advertisements
Support in maintaining company appearance standards
Execution and control over cash handling processes
Assistance in floor moves, merchandising, display maintenance, and store housekeeping
Assistance in replenishing merchandise and monitoring floor stock
Adherence to all company policies, procedures, and practices
Accurate and efficient completion of all sales transactions
Practicing good safety skills and reporting safety incidents
Ensuring store cleanliness and meeting company standards
Ability to perform additional duties as assigned
High school diploma or GED
Completion of training program
Food safety certification
Company
Rhodes Convenience Stores
Rhodes Convenience Stores isn’t a convenience store; we’re people. People that know a customer’s favorite drink before they reach the drive-up window.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Maurer
Partner & Board Member
Company data provided by crunchbase