Rhodes Convenience Stores · 6 months ago
Full Time Guest Service Team Member S. Sprigg Location135
Cape Girardeau, MO 63703, USA
Full-time
Onsite
New Grad, Entry LevelRhodes Convenience Stores is seeking a Guest Service Team Member to join their team. This role involves providing excellent customer service, maintaining store cleanliness, and assisting with various operational tasks to enhance the customer experience.
Responsibilities
Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to any guest feedback
Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements
Provide support in maintaining company appearance standards through completion of daily and weekly tasks
Maintain execution and control over cash handling processes within daily tolerance for cash over/shortages, bad checks, and gas thefts
Assist in floor moves, merchandising, display maintenance and store housekeeping
Assist in replenishing merchandise and monitoring floor stock
Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
Accurately and efficiently complete all sales transactions and maintain proper cash, while encouraging guests to purchase items they may need
Ensure you are practicing good safety skills, cleaning up any liquids that may be on the ground, using proper lifting techniques, reporting safety incidents – whether for yourself or a guest to a manager immediately
Ensure store is clean, welcoming, and meeting company standards
Like everyone else, we must include additional duties as assigned
Qualification
Required
knowledge and skills in hospitality
ethical conduct
organizational skills
ability to think on your feet
ability to learn new things
ability to multitask
passion and ability for active listening
verbal and written communication skills
active learning skills
complex problem solving skills
critical thinking skills
troubleshooting skills
ability to work as part of a team
desire for a challenge
desire to grow professionally
passion to make customers smile
Preferred
high school diploma or GED
food safety certified
Company
Rhodes Convenience Stores
Rhodes Convenience Stores isn’t a convenience store; we’re people. People that know a customer’s favorite drink before they reach the drive-up window.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Maurer
Partner & Board Member
Company data provided by crunchbase