Rhodes Convenience Stores · 5 months ago
Full Time Guest Service Team Member 140
Jackson, MO 63755, USA
Full-time
Onsite
New Grad, Entry LevelRhodes Convenience Stores is looking for a Full Time Guest Service Team Member. The role involves providing excellent customer service, maintaining store standards, and ensuring guest satisfaction through various responsibilities.
Responsibilities
Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to any guest feedback
Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements
Provide support in maintaining company appearance standards through completion of daily and weekly tasks
Maintain execution and control over cash handling processes within daily tolerance for cash over/shortages, bad checks, and gas thefts
Assist in floor moves, merchandising, display maintenance and store housekeeping
Assist in replenishing merchandise and monitoring floor stock
Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
Accurately and efficiently complete all sales transactions and maintain proper cash, while encouraging guests to purchase items they may need
Ensure you are practicing good safety skills, cleaning up any liquids that may be on the ground, using proper lifting techniques, reporting safety incidents – whether for yourself or a guest to a manager immediately
Ensure store is clean, welcoming, and meeting company standards
Like everyone else, we must include additional duties as assigned
Qualification
Required
Knowledge and skills in hospitality, ethical conduct, and organizational skills
Ability to think on your feet and learn new things
Ability to perform multiple tasks simultaneously
Passion and ability to utilize active listening, verbal and written communication, active learning, complex problem solving, critical thinking, and troubleshooting skills
Ability to work as an integral part of a team to achieve team goals and metrics
Desire for a challenge and professional growth
Passion to make customers smile and feel valued
Preferred
High school diploma or GED
Completion of training program
Food safety certification
Company
Rhodes Convenience Stores
Rhodes Convenience Stores isn’t a convenience store; we’re people. People that know a customer’s favorite drink before they reach the drive-up window.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Maurer
Partner & Board Member
Company data provided by crunchbase