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T2 Systems · 3 months ago

Product Support Analyst

IN_Indianapolis_HQ

Full-time

Onsite

Entry Level

2+ years exp

T2 Systems is the largest parking, mobility, and transportation provider in North America, with over 25 years in the industry. The Product Support Analyst will serve as the main provider of solutions for customer issues, manage technical resolutions, and ensure high-quality support through effective communication and collaboration with internal teams.

EventsParkingSoftware

Culture & Values

Responsibilities

Provide responsive and high-quality support to our customers for all our products

Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis

Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments

Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis

Collaborate extensively with internal team members to resolve client issues

Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation