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AnewHealth · 1 day ago

Call Center Operations Trainer (11:30AM - 8:00PM ET)

United States

Full-time

Remote

New Grad, Entry Level

AnewHealth is one of the nation’s leading pharmacy care management companies specializing in caring for people with complex, chronic needs. The CareKinesis Call Center Operations Trainer will be responsible for training new employees and providing ongoing support to team members, contributing to department workflow and continuous improvement projects.

Health CarePharmaceutical

Responsibilities

High level of contribution in front line, day-to-day work as assigned by leads and supervisors

Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support

Help coordinate the completion of cross training through communication and scheduling with designated trainees

Provide a high level of subject matter expertise to the department in supporting continuous improvement projects

Support leads and supervisors in diagnosing and improving performance of team members

Qualification

Pharmacy Technician CertificationActive Pharmacy Technician LicenseTrainingDevelopmentSubject Matter ExpertisePerformance Improvement

Required

Must be 18+ years of age

High school diploma /GED required

Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required

Must have an active Pharmacy Technician license in the state residing and obtain the New Jersey Pharmacy Technician license within 6-months of hire

Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time

Schedule is 11:30 AM to 8:00 PM ET - Monday thru Friday

Flexibility to adapt schedule as needed, including evenings or weekends, and to meet the demands of training and operational priorities on holidays and during on-call hours