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SAP · 1 week ago

Global Finance & Quote-to-Cash Consumption Office CSM

New York, NY

Full-time

Onsite

Senior Level

$173K/yr - $369K/yr

7+ years exp

SAP is a leading company that helps organizations run better by providing innovative business solutions. The Global Finance & Quote-to-Cash Consumption Office CSM role focuses on driving customer adoption and satisfaction while collaborating with cross-functional teams to enhance customer relationships and reduce churn.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

Responsibilities

Build deep expertise in Finance & Quote-to-Cash to serve as a trusted advisor to customers

Engage with customers 1:1 to align solution capabilities with business outcomes and strategic objectives

Drive adoption, consumption, and value realization of the specific solution

Monitor customer health, identify risks, and execute proactive retention and churn-prevention activities

Partner with account teams to identify upsell and cross-sell opportunities within the solution area

Deliver customer enablement sessions, workshops, and best-practice sharing tailored to the solution

Collaborate with product teams to provide feedback on customer needs and solution improvements

Track and report on adoption metrics, usage trends, and customer success KPIs for the solution

Support customers through key lifecycle milestones such as onboarding, go-live, and expansion

Represent the voice of the customer for the solution internally, ensuring alignment across sales, product, and support

Qualification

Finance expertiseQuote-to-Cash knowledgeCustomer success programsAnalytical skillsBusiness acumenCommunication skillsOrganizational skillsPresentation skills

Required

7+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in at least one area such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, or Order-to-Cash solutions

Understanding of Finance & Quote-to-Cash processes and business value

Ability to effectively identify adoption and consumption opportunities and track churn

Ability defining the product performance and deliver the supporting materials to the field

Expert analytical skills in data reporting and interpretation, with the ability to develop actionable plans based on insights

Looking to build experience in designing and implementing scalable customer success programs globally

Exceptional organizational, communication and presentation skills, and ability to express nontechnical concepts clearly and concisely to meet goals and set priorities

Business acumen to communicate at the CFO, CTO, CIO, Product Management, Sales, and other CxO levels

Bachelor's degree in Computer Science, Math, Business Administration, Information Systems, or a related field of study

Business level English: Fluent

Bachelor equivalent: yes, Masters: desired