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Turning Point Global Solutions · 1 month ago

Telecom Wireless Analyst

Rockville, MD

Full-time

Hybrid

Mid Level

$70K/yr - $90K/yr

3+ years exp

TurningPoint Global Solutions is a fast-growing system integration and IT services company catering to federal, state, and local government clients. They are seeking a Telecom Wireless Analyst to support enterprise wireless telecom operations, manage service requests, monitor usage and costs, and ensure efficient delivery of mobility services across the organization.

ComputerSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Process wireless service requests, including activations, upgrades, disconnects, and device replacements using TurningPoint’s commercial software

Manage mobility assets and inventory, ensuring accuracy of device assignments, numbers, and service plans

Monitor wireless usage, identify cost-savings opportunities, and recommend plan optimization

Coordinate with wireless carriers to resolve service, billing, and provisioning issues

Validate and reconcile monthly carrier invoices, escalating discrepancies and tracking resolution

Maintain accurate records in TurningPoint’s commercial TEMS software

Provide reporting and analytics on wireless usage, costs, and trends for management review

Support mobility security and compliance standards (device encryption, policies, and MDM as applicable)

Assist with special projects such as migrations, contract transitions, or large-scale deployments

Qualification

Telecom service managementData analysisTEMS softwareWireless carrier coordinationExcel skillsVendor relationship managementCommunication skillsOrganizational skills

Required

Minimum of three (3) years of experience in telecom/wireless service management, provisioning, or telecom expense analysis

Familiarity with wireless carriers, plans, and devices (smartphones, tablets, MiFi, IoT)

Experience working with TEMS (Telecom Expense Management Systems) or mobility management platforms is a plus

Strong Excel/data analysis skills with the ability to identify trends and cost drivers

Excellent communication and vendor relationship management skills

Strong organizational skills and attention to detail

Ability to obtain and maintain a U.S. Government Security Clearance which requires U.S. Citizenship

Preferred

Prior experience supporting federal government telecom or enterprise mobility programs

Experience managing large wireless accounts

Ability to work with multiple cross functional teams

Benefits

Competitive salary with annual performance bonus, and annual merit increases.

Comprehensive health benefits fully funded by the company for employees.

401(k) retirement plan with company match.

Paid time off plus holidays.

Professional development opportunities.

A collaborative and inclusive work culture.

Company

Turning Point Global Solutions

Turning Point Global Solutions is a CMMI DEV 3.0 Maturity Level 5 certified Software Engineering Services company that specializes in Software Development, Systems Integration, Infrastructure Support, Business Process Improvement, Dynamic Analytics, Fraud Protection, Order Orchestration, Transactional Records, Data Migration, Management, Number Porting, as well as Telecom Expense Management (TEM) for government and commercial organizations.

Founded in 2002

Rockville, Maryland, USA

201-500 employees