Credit Karma · 3 months ago
Lending Operations Senior Manager
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
$191K/yr - $191K/yr
10+ years expCredit Karma is a mission-driven company focused on championing financial progress for over 140 million members globally. The Lending Operations Senior Manager will oversee all aspects of lending operations, ensuring compliance with regulations and collaborating with various teams to enhance operational processes. This role will also involve leading a team, managing compliance-related vendor relationships, and fostering a culture of ethical conduct and risk awareness.
CreditFinanceFinancial ServicesFinTechPersonal Finance
Responsibilities
Develop, implement, and maintain a thorough review process of lending regulations, accompanied by up-to-date procedures and compliance training materials for CK lending products
Establish unambiguous roles and responsibilities for the development of a centralized lending operations functions encompassing various lending products and credit disputes
Coordinate the development and delivery of ongoing education pertaining to applicable regulations and banking policies and procedures for lending team members and member success agents
Ensure that all lending operations comply with federal, state, and local regulations
Oversee regulation-specific reviews, identify issues and patterns, conduct root cause analysis, and formulate informed proposals and/or decisions related to risk management and compliance resolution
Supervise the implementation of corrective actions and validation as required
Serve as a first line of defense compliance resource for lending operations
Work with Internal Monitoring team to ensure continuous monitor and endeavor to enhance first-line compliance accuracy, anchored in regulatory standards and guidance, promoting automation where feasible, and ensuring consistency and effectiveness
Prepare and present analyses on adherence to applicable regulations to our banking partners and management, including trend analysis and any necessary remediation
Work with internal Monitoring to coordinate and provide responses for internal audit or regulatory examination requests and findings, both internal and external
Manage compliance-related vendor relationships and support/influence loan vendor relationships
Support additional initiatives and strategic projects beyond the normal scope as needed
Maintain the utmost confidentiality with all information obtained
Collaborate with partner bank(s) as necessary to address new products, risks, and issues related to lending
Lead a team of subject matter experts, providing guidance and mentorship, and fostering a conducive working environment
Conduct regular one-on-ones to align cultural and business objectives, prioritize critical tasks, and coach for high performance
Facilitate execution through effective situational leadership tools
Support engagement and action by actively listening to team member feedback — identifying what is effective and what is not — supporting them in initiating and executing positive changes, and providing them with adequate resources
Support team members' professional and personal development
Acknowledge and commend team members for approximate accuracy through timely, individualized recognition
Promote collaboration and in-person interaction
Qualification
Required
A minimum of 10 years of pertinent experience with requisite competencies
Over 8 years of banking/lending compliance experience
A strong understanding of federal and state laws, rules, and regulations applicable to financial institutions
In-depth knowledge of and experience with regulatory compliance in lending directly associated with supporting regulations/laws
Demonstrated ability to effectively manage and lead a team of professionals, provide guidance and mentorship, and cultivate a positive working environment
Proficiency in data analysis and proven experience in identifying issues, trends, patterns, and root causes, and making informed decisions related to risk management and compliance resolution
Exceptional written and verbal communication skills are imperative for reporting, providing guidance to team members, and collaborating with various internal departments and external stakeholders, including regulatory agencies, BPO providers, partner bank(s), and auditors
A strategic and innovative thinker with a proactive approach to problem-solving
A strong capacity to manage multiple priorities and adapt to change in a dynamic environment
Benefits
Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December
Company
Credit Karma
Credit Karma offers a range of tools and personalized recommendations designed to help customers make the most of their money.
10001+ employees
H1B Sponsorship
Credit Karma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (133)
2024 (134)
2023 (118)
2022 (130)
2021 (146)
2020 (140)
Funding
Current Stage
Late StageTotal Funding
$868MKey Investors
Silver LakeSV AngelCapitalG
2020-02-24Acquired
2018-03-28Secondary Market· $500M
2015-06-23Series E· $175M
Leadership Team
Ryan Graciano
Co-Founder & Consulting Advisor
Alicia Hwang
Managing Counsel
Recent News
500 global
2025-12-31
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2025-12-30
globalventuring.com
2025-12-08
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