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The Scion Group · 3 hours ago

Assistant Community Manager

44 North, Minneapolis, Minnesota, United States

Full-time

Onsite

Entry, Mid Level

$45K/yr - $50K/yr

1+ years exp

The Scion Group is a leading owner and operator in student housing, committed to creating unique living experiences. The Assistant Community Manager will support the General Manager in overseeing operations, staff development, and enhancing the resident experience.

Real Estate

No H1B

Responsibilities

Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention

Assist the General Manager with the training, coaching, development and leadership of exceptional team members

Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts

Partner with GM to elevate employee experience through data, conversations and team building to ensure high morale

Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments

Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances

Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting

Responsible for a safe and sanitary community experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance

Assist with upholding The Scion Standard by conducting monthly property walks and completing scorecard assessments around inspections

Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards

Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high

Assist the General Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines

Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover

Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met

Assess damage at move-out to calculate required charges and prepare final billing or process refunds. Track, respond and process any damage charge disputes

Ensures move-in, room assignment, transfer and move-out processes are executed efficiently and successfully

Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates

Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units

Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable

Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end

Post and collect damage charges from quarterly inspections

Manage all customer sales interactions, both personally and through directing team members in alignment with company standards

Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property

Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities

Manage promotional material and property incentives meeting marketing and concession budget

Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them

Manage all escalated resident concerns and account matters in a timely manner including responding to Google and Yelp reviews and addressing resident concerns

Analyzing customer experience data to and identifying common detractors and promoters to make informed decisions

Responsible for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience

Qualification

Property Management SystemsCustomer Experience ManagementFinancial ReportingMarket AnalysisTeam LeadershipDetail OrientationCustomer-Centric MindsetPrioritization SkillsExceptional CommunicationAdaptability