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Veronica Beard · 2 days ago

General Manager, Bethesda

Bethesda, MD

Full-time

Onsite

Mid, Senior Level

3+ years exp

Veronica Beard is a fashion brand committed to diversity and inclusion, seeking a General Manager to lead their Bethesda store. The role involves maximizing sales, enhancing customer experiences, and managing store operations and staff development.

ApparelFashionLifestyleRetail

Responsibilities

Creates an outstanding sales and Customer Service environment

Strives for sales excellence and results

Sets and evaluates weekly, monthly and seasonal goals for staff

Works with customers and models excellent customer service and Clienteling skills

Maximizes sales through strong floor supervision skills

Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly

Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books

Networks in industry to recruit and hire high quality management and sales-oriented associates

Fills all levels of open positions within the store in an urgent and timely manner

Ensures adequate staff is available to meet business needs – schedules accordingly

Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers

Administers company personnel programs including appropriate performance reviews, compensation and employment records

Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience

Documents employee performance in a timely manner

Creates enthusiasm and excitement within store to motivate high performance teams

Protects store payroll by managing wage costs, salaries, and allowable hours

Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct

Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

Execute floor-set and promotional directives; implements visual merchandising

Supervises the overall cleanliness and organization of the sales floor and backroom

Ensures store appearance and atmosphere supports and reinforces the brand image

Understands, supports and complies with all company policies and procedures

Ensure execution of effective merchandising strategies and directives

Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Identify and communicate product concerns in a timely manner

Communicate inventory needs to support the business goals

Represents the fashion and style of Veronica Beard

Knowledge of current fashion trends and styles

Appreciation and demonstration of an overall finished fashion look

Ensure staff is following Veronica Beard fashion guidelines

Comfortable with being on camera for social media purposes (both stills and video)

Able to fluidly discuss product and fashion on camera

Qualification

Luxury retail experienceCustomer serviceTeam leadershipVisual merchandisingFashion knowledgeInterpersonal skillsCommunication skillsOrganizational skillsTeamwork