Edenred Pay USA · 3 months ago
IT Infrastructure Manager
United States of America - Florida
Full-time
Onsite
Mid, Senior Level
3+ years expEdenred Pay USA is a global company that delivers innovative solutions to improve the lives of millions. The IT Infrastructure Manager will manage IT operations, implement IT service management practices, oversee critical infrastructure processes, and lead local projects to align with business priorities.
B2BE-CommerceFinancial ServicesFinTechPayments
Responsibilities
Plan, organize, coordinate, and direct operations, security, network, systems, and application deployment (cloud and on-premise), along with service desk and support functions for the IT Infrastructure department
Develop improvements to enhance hardware and network architecture, system methodology, and project governance
Analyze and recommend suitable technologies to ensure optimal cost/benefit and data security while providing value-added services
Collaborate with the Security and Development teams to assess information security risks and ensure compliance with standards and policies
Create and manage the IT department's annual expense and investment budget, negotiating with external providers to safeguard company interests and ensure SLAs
Direct, motivate, and align team members with the company's philosophy, values, and mission, achieving strategic goals
Produce and present management reports (KPIs) to upper management and interface with clients, affiliates, and users to define solutions
Oversee the development of requirements and specifications, ensuring compliance with PCI and SaaS regulations
Lead the IT infrastructure team in implementing technical solutions, secure installations, and design reviews
Manage stakeholders effectively and ensure reliable planning and estimation of tasks and timelines by team leads
Capture client requirements through technical interactions, report project status updates to the CTO and management, and perform other assigned duties
Oversee a multi-level organization including System Administrators and IT Coordinators
Operate within a matrix organization, reporting to the Regional Infrastructure & Operations Manager while providing services to CTOs and other VIPs
Ensure service management based on ITIL methodology and oversee daily IT operations and support
Manage key IT infrastructure processes such as Pathing, Backup, and DRP, along with vendor and budget management (OPEX and CAPEX)
Lead local projects based on business unit needs and priorities, inter-GT function activities (Security & Architecture), and local rollouts of global initiatives
Qualification
Required
Bachelor's degree in Engineering, Computer Science, Information Technology or related field. Equivalent combination of education and experience will be considered
3 to 6 years as Infrastructure Lead or Manager managing Windows and Linux Servers
Work in a matrix environmental and transnational companies
Lead Infrastructure regional projects
Demonstrated leadership skills, with the ability to provide strategic direction, collaborate with cross-functional teams, and manage a diverse IT workforce
Demonstrated leadership in troubleshooting and problem-solving: Proven ability to lead teams in identifying, analyzing, and resolving complex issues promptly. Foster an open environment for collaboration and creativity, encouraging team members to contribute ideas and solutions to overcome challenges effectively
Knowledge of industry best practices, emerging technologies, and trends related to IT operations, security, and compliance
Strong leadership and project management skills
Excellent troubleshooting and critical thinking skills
Effective communication and people skills
Ability to work in a team environment
Strong attention to detail and ability to work under pressure
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Preferred
Experience with payment (i.e. commercial cards), fintech or B2B services
Specialization in IT Project Management, Systems Management or Software Development
Experience managing AWS environment
Company
Edenred Pay USA
Edenred Pay is the market leader in invoice-to-pay automation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-08Acquired
Leadership Team
Tim Millhouse
Chief Technology Officer
Nan Dawson
SVP, Payment Partners and Financial Institutions
Recent News
PYMNTS.com
2024-05-24
2023-12-21
Company data provided by crunchbase