LumApps · 1 day ago
Enterprise Customer Success Manager
Austin, Texas Metropolitan Area
Full-time
Onsite
Senior Level
5+ years expLumApps is an Employee Experience Platform focused on enhancing communication, collaboration, and engagement for employees and organizations. They are seeking a Senior Customer Success Manager to manage a portfolio of enterprise customers, ensuring successful adoption and growth of LumApps solutions while fostering strong relationships with clients.
AppsEnterprise SoftwareInformation TechnologySaaSSocial Network
Responsibilities
Manage a customer portfolio of LumApps Enterprise Customers
Work with key customer stakeholders to map LumApps solutions to their strategic business objectives
Create, maintain and reinforce a trustful relationship with existing customers
Grow existing usage of LumApps’ solution by developing a strategic account plan for adoption and growth
Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers
Proactively set customer goals in using LumApps and help manage expectations along the journey
Qualification
Required
5+ Years of Enterprise Customer Success Manager experience
Prior SaaS and B2B Experience
Understanding sales cycles to identify upsell and cross-sell opportunities
Communicate proactively with customers and with internal teams
Manage reliable reporting on activities and revenue
Time management : right message at the right time
Motivation to make our customers successful in the usage of our solution to build success-driven growth
Share cultural values of the company
A high level of autonomy in a fast growing environment
Preferred
Experience with Employee Experience, Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, Interact, Simpplr, etc.)
Benefits
Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays
Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
401k Retirement Plan – We match 100% of your contribution up to 4%
Family-Friendly Policy – Inclusive maternity & paternity leave
Team Celebrations & Seasonal Events – Because culture matters
Equipment of Your Choice – Set up your workspace your way
Company
LumApps
LumApps is a social, mobile, and smart intranet to connect and engage all employees in a central hub.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$102MKey Investors
BridgepointGoldman Sachs Growth EquityIdinvest Partners
2025-07-02Private Equity
2024-05-27Acquired
2020-01-21Series C· $70M
Leadership Team
Sebastien Ricard
CEO
Elie Melois
Co-founder & CTO
Recent News
2025-11-07
Crunchbase News
2025-08-13
venturelab.swiss
2025-07-29
Company data provided by crunchbase