ActiveSoft, Inc · 3 months ago
Technical Support Specialist (Bilingual – English/Spanish) - Stone Mountain, GA
Stone Mountain, GA
Full-time
Hybrid
Mid LevelActiveSoft, Inc is seeking a Bilingual Technical Support Specialist to provide hands-on IT support, systems administration, and network management across multiple retail and corporate locations. The role involves supporting POS systems, Microsoft 365, Azure, and collaborating with teams to resolve technical issues and implement technology initiatives.
RecruitingStaffing AgencyTechnical Support
Responsibilities
Manage and maintain networks (Wi-Fi, LAN, WAN, VPN) and server infrastructure
Administer Microsoft 365, SharePoint, and Azure virtual services
Support POS systems, store hardware, and payment processing
Troubleshoot hardware, software, and connectivity issues
Monitor and maintain cybersecurity policies, firewalls, and encryption
Coordinate with vendors for escalations, service requests, and solutions
Handle 20–30 weekly tickets and provide on-call support as needed
Assist in technology deployments, store openings, and infrastructure upgrades
Qualification
Required
Proven experience in IT support or systems administration in retail/multi-site environments
Proficiency in Microsoft Azure, Windows administration, Microsoft 365, and SharePoint
Networking knowledge, preferably with Aruba equipment
Strong troubleshooting, problem-solving, and communication skills
Bilingual – Fluent in English and Spanish (verbal and written)
Valid driver's license
Must be bilingual in Spanish
Preferred
Experience with eCommerce platforms and integrations
Familiarity with POS systems and retail technology
Company
ActiveSoft, Inc
Since 2007, Active Soft, Inc.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase