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LifeCenter Northwest · 2 months ago

Donor and Patient Safety Program Manager

Greater Seattle Area

Full-time

Hybrid

Senior Level

$91K/yr - $133K/yr

5+ years exp

LifeCenter Northwest is dedicated to ensuring the highest standards of care for organ donors and transplant recipients. The Donor and Patient Safety Program Manager is responsible for promoting a culture of safety and regulatory compliance, overseeing donor safety initiatives, and collaborating with clinical teams to implement corrective actions and support continuous performance improvement.

Communities

Growth Opportunities

Responsibilities

Design and implement a comprehensive program to monitor and evaluate donor and patient safety events, including near misses, adverse outcomes, and deviations from established protocols to minimize risk to donors and potential transplant recipients

Serve as an internal resource and subject matter expert on patient safety practices, promoting a culture of safety, transparency, and continuous improvement

Ensure timely reporting of patient and donor safety events to appropriate regulatory bodies and partners (e.g. OPTN/UNOS, FDA, AATB, transplant centers, tissue and eye banks)

Lead investigations of donor and recipient adverse events in collaboration with LifeCenter’s Medical Director and advisory staff, performing root cause analyses (RCA) and developing effective corrective and preventive action (CAPA) plans

Monitor CAPA plans for timely completion and effectiveness

Track and trend safety-related data to identify patterns, risks, and opportunities for proactive interventions

Lead collaborative efforts with external stakeholders (e.g., donor hospitals, transplant centers), and regulatory bodies to address and resolve patient safety concerns related to organ and tissue donation and transplantation

Provide regular patient safety reports to extended senior leadership

Ensure compliance with CMS Conditions for Coverage, OPTN/UNOS bylaws and policies, FDA regulations, AATB standards and other applicable requirements relevant to donor and patient safety

Maintain complete and accurate documentation of all donor and patient safety investigations, reviews, and outcomes

In collaboration with the Quality team, participate in and perform internal audits and support regulatory inspections with a focus on donor and patient safety

Serve as subject matter expert for patient safety–related policies and procedures within the organization

Develop and deliver safety-related education programs for LifeCenter staff, partner hospitals, and transplant centers

Promote a culture of safety by engaging staff in best practices, transparent communication, and share lessons learned from safety events

Provide onboarding and ongoing training to ensure staff awareness of best practice, organizational safety expectations, and regulatory requirements related to door and patient safety

Collaborate with the Quality Assurance & Performance Improvement (QAPI) Committee to integrate safety initiatives into standard practice and align with organizational priorities

Contribute to strategic safety goals, including reducing adverse events, enhancing donor evaluation and management practices, and improving recipient outcomes

Participate in the development of and review of policies, procedures, and protocols that could impact donor and recipient safety

This position has no formal supervisory responsibility but serves as an advisor and consultant for the organization, and coach and mentor for other positions in the department

Performs other related duties as required by the needs of the company and the leadership team

Participates in, and may lead, employee committees, and events

Complies with applicable laws, regulations, and LifeCenter policies and procedures

Qualification

Patient safety expertiseRegulatory compliance knowledgeQuality improvement methodologiesData analysis skillsRoot cause analysis (RCA)CorrectivePreventative Action (CAPA)Interdisciplinary collaborationCommunication skillsProblem-solving skillsFlexibility

Required

5+ years of experience as a Patient Safety Manager or Specialist in healthcare required; experience in a critical care hospital setting preferred

Bachelor's degree in nursing, Healthcare Administration, Public Health, or related field required

Relevant work experience can be considered and substituted for academic requirements

Progressive experience with patient safety, quality, or risk management within a healthcare setting, demonstrating increasing responsibility in leading safety initiatives, conducting risk assessments, root cause analyses, and implementing Corrective And Preventative Action (CAPA) plans and improvement strategies aligned with national safety standards and regulations

Developing and managing patient safety programs or infrastructure, including policy development, staff education, committee facilitation, and escalation protocols that support a culture of safety

Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer

Subject Matter Expert knowledge of patient safety principles and healthcare regulations

Proven ability to analyze safety event data and performance metrics to identify trends, drive improvement initiatives, and monitor outcomes using quality improvement methodologies

Strong background in interdisciplinary collaboration, with a track record of engaging clinical and operational leaders, compliance/legal teams, and front-line staff to advance safety culture and implement system-wide governance practices

Familiarity with legal and ethical risk considerations in patient safety, including event disclosure, patient rights, documentation practices, and coordination with legal or risk counsel as appropriate

Ability to design, implement, review, and maintain various programs

Exceptional analytical, problem-solving, and decision-making skills

Strong written and verbal communication abilities, with skill in engaging diverse stakeholders

Ability to manage sensitive information with discretion and professionalism

Competence in data collection, analysis, and presentation (Microsoft Excel, PowerPoint, or other quality improvement tools)

Ability to be flexible to respond to continuously changing situations, issues and priorities

Must be able to work effectively with others, some in remote locations

The ability to prioritize and complete work despite competing objectives