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Gulf Coast Bank and Trust Company · 4 months ago

Loan Servicing Specialist

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

Gulf Coast Bank and Trust Company is a financial institution focused on providing excellent banking services. The Loan Servicing Specialist plays a critical role in managing the lifecycle of loans and ensuring compliance with bank policies while supporting customer satisfaction.

Banking

Responsibilities

Mailing of possessory collateral timely on paid off loans

Preparing mortgage releases and affidavits on lost notes as necessary

Oversee the file room and proper recordation of files checked in and out

File items received from lending staff in the credit and collateral files or imaging system

Pull and re-file loan files for audits, research and lenders as needed

Administer the archiving of older loan files

Answer telephone calls from internal and external customers

Research and resolve internal and external customer issues promptly

Process loan payoff requests within Bank established guidelines

Working of loan transactions that have not posted on the core system daily

Evaluating insurance reports from external tracking vendor to ensure compliance with Bank policy and accuracy of data being reported

Force place flood and hazard insurance as necessary

Evaluate reports from property tax vendor to ensure accuracy and force place as necessary

Disburse escrow payments as required on loans in the portfolio

Perform a review of all loan transactions booked onto the core system to ensure accuracy with loan documentation, filling in applicable tracking information as necessary

Other duties as assigned