Forethought · 3 months ago
Engineering Manager
San Francisco, CA
Full-time
Onsite
Senior Level
7+ years expForethought is a company that offers advanced AI agents for customer experience, handling billions of interactions for leading companies. They are seeking an Engineering Manager to lead a team of engineers, manage technical architecture, and support core development, all while impacting the customer experience through scalable AI solutions.
Artificial Intelligence (AI)Customer ServiceEnterprise SoftwareGenerative AIMachine LearningSaaS
Responsibilities
Manage a team of product engineers (Full-Stack, Frontend, and Backend engineers)
Design engineering services that power Forethought’s core AI features, directly impacting the customer experience across our platform
Collaborate with product and design teams to translate user needs into scalable solutions that enhance customer support automation
Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints
Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, with a focus on reliability, observability, and speed
Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring
Qualification
Required
Demonstrated 7+ years of experience in a software engineering role is required
Experience managing a team of engineers
Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask)
Proven experience in constructing large-scale distributed systems is necessary
Ability to craft high quality, well-tested code to address customer requirements
Preferred
A Bachelor's or Master's degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred
Experience with MongoDB, Redis, and Elasticsearch is preferred
Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus
Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued
Company
Forethought
Forethought is a generative AI suite for customer support automation.
51-200 employees
H1B Sponsorship
Forethought has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (6)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$117MKey Investors
Blue Cloud VenturesSteadfast FinancialNew Enterprise Associates
2025-05-13Series D· $25M
2021-12-15Series C· $65M
2020-10-28Series B· $17M
Leadership Team
Sami Ghoche
Co-Founder & CEO
Bhusha Mehta
Vice President of Customer Experience and Success
Recent News
MarketScreener
2025-11-25
2025-11-01
2025-10-31
Company data provided by crunchbase