Appian · 4 days ago
Solution Engineering Analyst
McLean, VA
Full-time
Onsite
New Grad, Entry LevelAppian is a software company that automates business processes. The Solution Engineering Analyst role involves managing software delivery and onboarding for new customers, configuring application sites, and assisting with customer inquiries and troubleshooting.
Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software
Responsibilities
Manage the delivery of software and the onboarding experience for new Appian customers and partners
Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts
Assist customers and partners with basic inquiries, troubleshooting, and configuration changes
Manage incoming support requests directly or route them to the appropriate teams
Perform maintenance on Appian Cloud sites
Coordinate with Appian’s management team and customers to schedule maintenance activities on Appian Cloud instances
Manage scheduling operations for customer upgrades and on call rotations
Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter to support the delivery of software
Qualification
Required
You hold an associate or bachelor's degree, preferably in a STEM field, or have professional experience in a similar capacity
You are motivated by creating a positive customer experience and build constructive relationships across teams
You are solution oriented and speak up when business processes can be improved
You are detail focused, organized, and bring strong technical aptitude
You learn quickly, adapt easily, and can balance multiple priorities at once
You communicate clearly in writing and in conversation
Preferred
The ability to speak multiple languages is a plus
Experience in cloud technologies or in a Linux environment is a plus
Benefits
Training and Development
Growth Opportunities
Community
Company
Appian
Appian is a software company that provides digital transformation, low-code application development, and business process management.
Founded in 1999
1001-5000 employees
H1B Sponsorship
Appian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (31)
2022 (38)
2021 (31)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$47.5MKey Investors
Novak Biddle Venture Partners
2017-05-25IPO
2014-03-03Series Unknown· $37.5M
2008-07-21Series A· $10M
Leadership Team
Matt Calkins
CEO
Michael Beckley
Chief Technology Officer & Founder
Recent News
Appian Corporation
2025-12-05
2025-12-02
2025-11-20
Company data provided by crunchbase