Courser · 6 hours ago
IT Support Services I-Quick Fix
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expCOURSER accelerates the growth of IT service provider companies, and they are seeking an IT Support Services I-Quick Fix professional to deliver outstanding technical assistance. The role involves diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems while providing excellent customer service.
Information Technology & Services
Responsibilities
Responsible for resolving support tickets from our contract customers and assisting in scheduling tickets for the various levels of the team
Work in a team environment with other engineers, technicians and non-technical staff of varying experience
Provide troubleshooting, desktop support, networking, public cloud, and customer service skills within a 30-minute timeframe
Support clients with various configurations of the Microsoft platform, with a strong focus on the Microsoft Suite such as Office 365, Microsoft 365, and Azure
Engage with customers and build relationships with the supported users
Determine the level of urgency and priority of incoming customer tickets
Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required. Document tickets well for escalation and documentation needs
Make outbound calls and emails to schedule service appointments
Actively assist with updating and improving all documented processes related to Help Desk and Dispatch
Maintain compliance with all company policies and procedures
Answer phone calls and triage issues
Other duties as assigned
Qualification
Required
Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience)
1+ years of experience in IT support, technical support, or a related role
Proficiency with operating systems (e.g., Windows, macOS, Linux) and standard software applications
Strong understanding of networking concepts, including TCP/IP, DNS, and VPN
Experience with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, JIRA)
Excellent troubleshooting skills with the ability to resolve technical issues efficiently
Strong communication skills, both written and verbal, with a customer-service focus
Ability to work independently and in a team, manage time effectively, and prioritize tasks
Preferred
Experience with ConnectWise
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900
Experience with cloud platforms like AWS, Azure, or Google Workspace
Knowledge of ITIL practices and IT service management
Benefits
Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.
Company
Courser
We’re Courser. A partnership platform that helps technology service companies identify and take the next step in growth.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan McNally
Chief Operating Officer
Company data provided by crunchbase