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Capistrano Valley Toyota · 4 months ago

Part Time Business Development Center (BDC) Representative

US-CA-San Juan Capistrano

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Capistrano Valley Toyota is seeking a Part Time Business Development Center (BDC) Representative to handle incoming calls and service inquiries. The role involves providing administrative support, managing customer communications, and ensuring customer satisfaction through effective service coordination.

Automotive

Responsibilities

Follow up with prospective customers in response to their email on our website

Coordinates questions and issues with the appropriate department personnel

Provides administrative assistance as needed

Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed

Receive all inbound service calls and coordinate schedules of service advisors and service appointments

Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction

Continually learn about product updates, features, accessories, inventory and their benefits to the customer

Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers

Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals

Provide service management information by completion reports

Attend Training Sessions and Meetings as required

Follow all company policies and procedures

Performs other duties as assigned

Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors

Support on-line customers by setting appointments

Qualification

Customer service experienceAutomotive industry knowledgeMicrosoft Office SuiteTelephone communication skillsBilingualOrganizational skillsSelf-starterInterpersonal skillsTime management